Fatoumata
Bintou Faye
Customer Support Portfolio Manager
Multilingual customer-success professional with proven expertise across international organizations, fintech, and banking. Currently Customer Support Portfolio Manager at the U.S. Embassy in Dakar, delivering high-level, multicultural client support and operational efficiency. Known for adaptability, analytical insight, and communication in four languages.
Work Experience
U.S. Department of State — U.S. Embassy, Dakar / Customer Support Portfolio Manager
Jun 2024 – Present
- Lead customer-support initiatives and manage portfolio services for stakeholders.
- Coordinate projects that improve service delivery and client satisfaction.
- Streamline support processes to raise operational efficiency in a multicultural setting.
Sendwave International SA (Fintech) / Trilingual Customer Care Representative
Mar 2022 – Jun 2024
- Resolved complaints and drove growth projects, lifting client satisfaction.
- Delivered trilingual support (Wolof, English, French) to international clients.
- Managed cases and analytics in Zendesk.
Coris Bank International Senegal / Client Advisor
Sep 2020 – Feb 2022
- Handled client requests, orientation, and claims end-to-end.
- Processed consumer-credit files with accuracy.
- Reported and managed clients in Delta software.
Transmed SN (FMCG) / Trade-Marketing Junior
Sep 2019 – Jun 2020
- Managed a portfolio of brands (P&G, Reckitt Benckiser, Beiersdorf, Duracell).
- Built and ran promotional campaigns; analyzed sales, forecasts, and pricing.
- Negotiated and tracked marketing budgets.
Earlier — Internships / Client Marketing & Sales
2017 – 2018
- YUP / SGBS: client enrollment in digital money-transfer platforms.
- Agroline SN: public product tasting and sales.